Customer Service Attitude
Workshop Objective:
At the end of this session, the participants will be able to:
Workshop scheme:
Workshop Objective:
At the end of this session, the participants will be able to:
- Understand what Customer Service means
- Identify their responsibilities vs. the clients
- Understand and exceed customers’ expectations
- Recognize the 7 sins of service
- Deal professionally with a difficult client
- Employ proper Etiquette at the office
- Use of positive body language and voice tone
- Know the factors which are determining the loss of business due to Customer Service deficiency
Workshop scheme:
- Ice Breaking
- Self assessment: Customer Service skills
- Define Customer Service
- The 7 deadly sins of service
- Game - Matching diffusing skills
- Case Study: identifying the 7 deadly sins of service
- How to handle a “difficult” customer
- Interactive game- quotations to ensure proper Customer Service
- Customer Service – a positive attitude
- Moments of Truth