CORPORATE CLIENTS
For over two decades, LARCIE traveled on three continents, providing customized training solutions which address the businesses needs along with improving the individuals within the organizations, resulting in improved organizational performance, new business opportunities and greater job satisfaction for the staff.
Customer Service Attitude
Customer Service Attitude is the foundation of any high-quality business. It provides a platform for continued growth and helps to build the businesses reputation.
Proactive Customer Service
Proactive customer service demonstrates the extent of a company’s commitment to customer satisfaction, substantially exceeding customers’ expectations. This high quality of service can be a serious competitive differentiator, ensuring the longevity of customer relationships.
Empathy Skills
Empathy is the ability of seeing a situation through a customer’s eyes and is an essential component to a successful customer service culture. However, empathy doesn’t come naturally to everyone you hire to work with customers, but is a skill that can be learned through training.
Communication & Basic Call Handling
Communication is the ability to listen and understand others, to “read” and interpret body language and to know the best ways to get our points across.
Professional Image & Grooming
People with Professional Image skills tend to build stronger business relationships. Professional Grooming creates positive impressions with your clients and prospects.
Workplace Etiquette
Etiquette is made up of significantly more important things than knowing which fork to use at lunch. It is about presenting yourself with the kind of polish that shows you can be taken seriously.
Business Etiquette
Business Etiquette is about knowing what to do and when to do in business occasions; its being kind and respectful. Cultural diversity, the appreciation and respect for regional, country and cultural differences may be the most important element of successful business outcomes when conducting business in foreign countries.
Time and Stress Management
Personal time management skills are essential for professional success in any workplace. The Time Management workshop will cover strategies to help participants learn these crucial strategies. The participants will be given a skill set that include personal motivation, delegation skills, organization tools, and crisis management.
Customer Service Attitude
Customer Service Attitude is the foundation of any high-quality business. It provides a platform for continued growth and helps to build the businesses reputation.
Proactive Customer Service
Proactive customer service demonstrates the extent of a company’s commitment to customer satisfaction, substantially exceeding customers’ expectations. This high quality of service can be a serious competitive differentiator, ensuring the longevity of customer relationships.
Empathy Skills
Empathy is the ability of seeing a situation through a customer’s eyes and is an essential component to a successful customer service culture. However, empathy doesn’t come naturally to everyone you hire to work with customers, but is a skill that can be learned through training.
Communication & Basic Call Handling
Communication is the ability to listen and understand others, to “read” and interpret body language and to know the best ways to get our points across.
Professional Image & Grooming
People with Professional Image skills tend to build stronger business relationships. Professional Grooming creates positive impressions with your clients and prospects.
Workplace Etiquette
Etiquette is made up of significantly more important things than knowing which fork to use at lunch. It is about presenting yourself with the kind of polish that shows you can be taken seriously.
Business Etiquette
Business Etiquette is about knowing what to do and when to do in business occasions; its being kind and respectful. Cultural diversity, the appreciation and respect for regional, country and cultural differences may be the most important element of successful business outcomes when conducting business in foreign countries.
Time and Stress Management
Personal time management skills are essential for professional success in any workplace. The Time Management workshop will cover strategies to help participants learn these crucial strategies. The participants will be given a skill set that include personal motivation, delegation skills, organization tools, and crisis management.