Corporate Clients
Services offered to Corporate Clients:
Phase #1 - Assessment and development planning
Identify essential elements to help create an environment of excellent customer service, that will increase your organization’s competitive edge.
Phase #2 - Training needs assessment
Identify training needs before trying to implement any training solutions, using instruments for which understandable and comprehensive documentation is available (psychometric tests, self evaluation tests, client survey, mystery shopper, performance analysis).
Phase #3 - Training
Teach effective techniques to help build a solid foundation of service that impacts the customer's perception of your business. This in turn, leads to new business opportunities and greater job satisfaction for the staff.
Phase #4 - Monitoring & Evaluating
To improve the future planning and implementing of training and to determine the extent to which training objectives have been achieved.
Phase #5 - Coaching
Providing positive support and positive feedback while offering occasional advice to individuals in order to help them recognize ways in which they can improve the effectiveness, accountability, teamwork, sales, communication, goal setting and more.
Phase #6 - Counseling
Offering regular counseling for bringing performance issues to an employee's attention and assisting the employee to correct them. Describes the performance problem, focusing on the problem or behavior that needs improvement, not the person.
Services offered to Corporate Clients:
Phase #1 - Assessment and development planning
Identify essential elements to help create an environment of excellent customer service, that will increase your organization’s competitive edge.
Phase #2 - Training needs assessment
Identify training needs before trying to implement any training solutions, using instruments for which understandable and comprehensive documentation is available (psychometric tests, self evaluation tests, client survey, mystery shopper, performance analysis).
Phase #3 - Training
Teach effective techniques to help build a solid foundation of service that impacts the customer's perception of your business. This in turn, leads to new business opportunities and greater job satisfaction for the staff.
Phase #4 - Monitoring & Evaluating
To improve the future planning and implementing of training and to determine the extent to which training objectives have been achieved.
Phase #5 - Coaching
Providing positive support and positive feedback while offering occasional advice to individuals in order to help them recognize ways in which they can improve the effectiveness, accountability, teamwork, sales, communication, goal setting and more.
Phase #6 - Counseling
Offering regular counseling for bringing performance issues to an employee's attention and assisting the employee to correct them. Describes the performance problem, focusing on the problem or behavior that needs improvement, not the person.
