CONSULTING SERVICES
LARCIE is assisting corporate clients within a wide range of industries in improving client satisfaction, by building customer service divisions and providing training and coaching.
Phase # 1 - Assessment and development planning
Identifying essential elements to help create an environment of excellent customer service, that will increase your organization’s competitive edge.
Phase # 2 - Training needs assessment
Identifying training needs before trying to implement any training solutions, using instruments for which understandable and comprehensive documentation is available (psychometric tests, self evaluation tests, client survey, mystery shopper, performance analysis).
Phase #3 - Training
Teaching effective techniques to help build a solid foundation of service that impacts the customer's perception of your business. This in turn, leads to new business opportunities and greater job satisfaction for the staff.
Phase #4 - Monitoring & Evaluating
To improve the future planning and implementing of training and to determine the extent to which training objectives have been achieved.
Phase #5 - Coaching & Counseling
Providing positive support and positive feedback while offering occasional advice to individuals in order to help them recognize ways in which they can improve the effectiveness, accountability, teamwork, sales, communication, goal setting and more.
Phase # 1 - Assessment and development planning
Identifying essential elements to help create an environment of excellent customer service, that will increase your organization’s competitive edge.
Phase # 2 - Training needs assessment
Identifying training needs before trying to implement any training solutions, using instruments for which understandable and comprehensive documentation is available (psychometric tests, self evaluation tests, client survey, mystery shopper, performance analysis).
Phase #3 - Training
Teaching effective techniques to help build a solid foundation of service that impacts the customer's perception of your business. This in turn, leads to new business opportunities and greater job satisfaction for the staff.
Phase #4 - Monitoring & Evaluating
To improve the future planning and implementing of training and to determine the extent to which training objectives have been achieved.
Phase #5 - Coaching & Counseling
Providing positive support and positive feedback while offering occasional advice to individuals in order to help them recognize ways in which they can improve the effectiveness, accountability, teamwork, sales, communication, goal setting and more.